We want to make your journey with us as safe and comfortable as possible. We recognize that there are times when you may need some additional assistance. From booking your flight to information about travelling with a wheelchair right here
We offer service wheelchairs for use at all airport locations. You can request this service when making a reservation. Upon arrival at the Check-In counter, simply notify the Skyward staff that you require a wheelchair for transportation to the departure gate.
To allow Skyward to provide you with the best possible service, we ask that you allow sufficient time for check-in and boarding. It is best that you arrive at the Check-In counter at least 90 minutes before your scheduled departure time.
Travelling with own wheelchair or mobility aid
If you are travelling with your own mobility equipment (including wheelchair, crutches, walkers or other mobility aids) you will be able to bring them free of charge in addition to the standard baggage allowance.
Space permitting, mobility aids that meet the size and weight restriction for the approved cabin storage space can be brought on board.
Walking canes or crutches must be stowed under your seat prior to takeoff and landing. Canes or crutches must lie flat on the floor and should not block emergency exits or protrude into the aisle.
When travelling with your own wheelchair, whether battery-powered or manual, it is important to have the following information ready:
You may check your folding or manual wheelchair either at Check-In or at the gate and use a service wheelchair for travel within the airport.
If you choose to drop off your wheelchair at Check-In, you will be provided with a service wheelchair and assisted to the departure gate by one of our staff.
If you would prefer to use your personal wheelchair within the airport, you can arrange to have it checked at the departure gate. Your wheelchair will be returned to you at your destination gate.
Battery Operated Wheelchairs
Important battery information