➔ Non-refundable: All fares are Non-refundable.

➔ Skyward Airlines reserves the right to change departure times or carrier when so required for operational‚ weather or safety reasons.

➔ Skyward Airlines is not responsible for any direct or consequential costs resulting from any delays to its services and particularly if a delay results in missing a connection to another carrier-domestic or international. Skyward Airlines only guarantees a connection to another flight operated by Skyward Airlines.

➔ Itinerary changes on a confirmed ticket must be made by sending an email to reservations@skywardexpress.co.ke

➔ Reservation changes must be done 12 hours prior to the flight departure time. If this is not done and the passenger doesn’t travel then the entire fare is forfeited.

➔ Change of reservation (Date & Time) is allowed at USD 20 per person and if at the time of change the original fare is not available‚ the next higher fare will be applicable hence a fare difference charged.

➔ Free baggage allowance for JKIA is 1pc of NOT 23Kgs checked-in and 1pc of 7Kgs hand luggage per person.

➔ Infants not occupying a seat can also carry 1 piece of hand luggage(To a maximum of 5Kgs) and a fully collapsible stroller.

➔ Excess baggage will be charged at Kes 350/- per kilo and will only be carried subject to space availability. No single bag/item should exceed 32Kgs‚ for details visit www.skywardexpress.co.ke/baggage

➔ Reprint of boarding passes shall attract a fee of USD 20 per passenger.

➔ Skyward Airlines ticket is valid for 3 months from the first date of service.

➔ Firearms: All firearms and/or ammunition must be declared at the check-in counter.

➔ Skyward Airlines is a Non-Approved Dangerous Goods Carrier‚ for details visit www.skywardexpress.co.ke/dgr

➔ Expectant Mothers between 29 and 35 weeks pregnant must present a doctor's note issued within 48 hours prior to their flight departure in order to fly. If you are more than 36 weeks along‚ you will not be able to fly with us. For more information on travelling with us while you are expecting‚ please visit www.skywardexpress.co.ke/expectant-mothers

➔ New Mothers within 7 days after birth. Doctor’s approval certificate required declaring the passenger fit to travel by air. Passenger shall be required to fill in a Skyward Express Medical Declaration Form‚ please visit www.skywardexpress.co.ke/newmothers-form

➔ New born babies are NOT allowed to travel in pressurized cabins until 7 days after their birth.